Returns & Refund

Returns & Refunds Policy

At Najams LLC, we want you to be satisfied with your purchase. If you are not completely satisfied with an item, you may be eligible to return it in accordance with the policy below.

Return Eligibility

To be eligible for a return, items must generally:

• Be unused and in their original condition.

• Be returned with the original packaging, accessories, and tags where applicable.

• Include proof of purchase or order information.

• Be returned within 30 days of delivery.

Items that are used, damaged after delivery, altered, or returned without the required packaging may not qualify for a refund.

Non-Returnable Items

Certain products may not be eligible for return due to their nature or applicable restrictions. These may include:

• Personal care or hygiene products that have been opened or used.

• Items that are customized or personalized.

• Gift cards or digital products, where applicable.

• Clearance or final-sale items, where clearly identified.

• Products that cannot be resold due to health, safety, or hygiene reasons.

If you are unsure whether an item qualifies for a return, please contact us before sending it back.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us at info@najamsllc.com as soon as possible.

Please include your order number and, where applicable, clear photographs of the item and its packaging. We will review the issue and work with you to determine the appropriate resolution.

How to Request a Return

To request a return, contact us at info@najamsllc.com with:

• Your order number.

• The name of the item you wish to return.

• The reason for the return.

• Photos of the product, if requested.

Do not send items back to the return address on the package unless our customer service team has provided return instructions.

Return Shipping

Unless an item is defective, damaged, or incorrectly shipped, customers may be responsible for the cost of return shipping.

If the return is due to an error on our part or a defective/damaged product, we will review the circumstances and may provide an appropriate return shipping solution.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If your return is approved, the refund will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Please allow additional time for the refund to appear in your account after it has been processed.

Partial Refunds

In certain circumstances, only a partial refund may be issued. This may apply when an item is returned in a condition that does not meet the requirements of our return policy, including missing parts, damaged packaging, signs of use, or other issues affecting its resale condition.

Exchanges

We may offer exchanges depending on product availability and the circumstances of the return. If the requested replacement is unavailable, we may provide another appropriate resolution.

Order Cancellations

If you need to cancel an order, please contact us at info@najamsllc.com as soon as possible.

We will make reasonable efforts to accommodate cancellation requests, but an order may not be cancellable once it has been processed, shipped, or fulfilled.

Changes to This Policy

Najams LLC reserves the right to update or modify this Returns & Refunds Policy at any time. Any changes will be posted on this page and will take effect when published.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Najams LLC
Email: info@najamsllc.com